Accepted Payment Methods
We accept the following payment methods at checkout: American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.
When Payment Is Collected
Payment is charged in full at the time your order is placed.
Orders will only be processed once payment has been successfully authorised. If your payment cannot be processed or is declined, your order will not be confirmed.
Currency
Prices are displayed in the currency corresponding to your selected shipping destination whenever possible:
- United States: USD ($)
- United Kingdom: GBP (£)
- Canada: CAD ($)
- Australia: AUD ($)
The final currency displayed at checkout is based on your selected shipping country.
Refunds
Refunds are processed in accordance with our Refund Policy.
Approved refunds will be issued to the original payment method used for the purchase. If you believe you have been charged incorrectly, please contact us at hello@sofitte.com before initiating a chargeback or payment dispute. We'll do our best to resolve the issue as quickly as possible.
Fraud Prevention
To protect our customers, Sofitte reserves the right to decline, cancel, or place a hold on any order that appears to involve fraudulent activity or the unauthorised use of payment credentials.
In some cases, we may request additional verification before processing an order.
Contact Information
Store Name: Sofitte
Email: hello@sofitte.com
Contact form: Click Here
Address: 18 Fern St, Surfers Paradise QLD 4217, Australia
Customer Service Hours: Monday–Friday: 9:00 AM–5:00 PM (AEST) / Saturday & Sunday: Closed
Response Time: Our customer service will respond within 24 hours on business days.