Shipping policy
At Sofitte, we offer free standard shipping on all orders within the United States, United Kingdom, Canada, and Australia. No minimum purchase is required.
If you have any questions about shipping, please contact us at hello@sofitte.com.
Shipping Coverage
This shipping policy applies to orders delivered within the United States, United Kingdom, Canada, and Australia. We do not currently ship to P.O. boxes, APO/FPO addresses, or countries outside these regions.
Order Fulfillment & Shipping Origin
Sofitte is an Australian business. Our products are fulfilled and shipped from trusted international fulfilment centres, depending on product availability and the destination country. As a result, the shipping origin may differ from our registered business location.
Processing Time
Orders are processed within 1–2 business days (Monday to Friday) after payment has been successfully confirmed. Orders placed outside our business hours, on weekends, or on public holidays will be processed on the next business day.
Delivery Time
Standard shipping typically takes 6–12 business days after dispatch. Estimated total delivery time is 7–14 business days from the date your order is placed, depending on your delivery location and warehouse availability.
Please note that these are estimated delivery times only. Delivery may occasionally take longer due to customs clearance, carrier delays, severe weather, public holidays, or other circumstances beyond our control.
| Destination | Processing | Transit | Total |
|---|---|---|---|
| United States | 1–2 business days | 6–12 business days | 7–14 business days |
| United Kingdom | 1–2 business days | 6–12 business days | 7–14 business days |
| Canada | 1–2 business days | 6–12 business days | 7–14 business days |
| Australia | 1–2 business days | 6–12 business days | 7–14 business days |
Order Tracking
All orders include tracking. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Shipping Carriers
Depending on the destination and fulfilment warehouse, orders may be delivered by carriers including USPS, Australia Post, Royal Mail, Canada Post, or their local delivery partners. The carrier used will depend on your delivery location.
Shipping Delays
While we make every effort to deliver your order within the estimated timeframe, delays can occasionally occur due to weather conditions, customs processing, carrier delays, or high shipping volumes.
If your order has not arrived within the estimated delivery window, please contact us at hello@sofitte.com, and we'll be happy to investigate and assist you.
Lost or Damaged Packages
If your order is lost during transit or arrives damaged, please contact us at hello@sofitte.com with your order number and, where applicable, photos of the damaged package or product.
We'll investigate the issue and provide an appropriate resolution, which may include a replacement or refund where applicable.
Missing Deliveries
If your tracking shows that your order has been delivered but you cannot locate it, please:
- check around your property and any safe locations
- check with household members or neighbours
- contact the courier where possible
- contact us within 7 days of the delivery notification so we can assist with an investigation.
Contact Information
Store Name: Sofitte
Email: hello@sofitte.com
Contact form: Click Here
Customer Service Hours: Monday–Friday: 9:00 AM–5:00 PM (AEST) / Saturday & Sunday: Closed
We respond to all enquiries within 24 business hours during our business hours.