Shipping policy
At Sofitte, we offer Free Standard Shipping on all orders within the United States, United Kingdom, Canada, and Australia.
Shipping Locations
This shipping policy applies to orders delivered within the United States, United Kingdom, Canada, and Australia. We do not currently ship to P.O. boxes, APO/FPO addresses, or countries outside these regions.
Order Fulfillment & Shipping Origin
Sofitte is an Australian online store serving customers in the United States, United Kingdom, Canada, and Australia. Orders may be fulfilled and shipped from an international fulfillment centre based on the customer's delivery destination.
Delivery Time
Below are the estimated delivery times for all packages:
Order cut-off time: 5:00 PM (AEST). Orders placed after this time will be processed on the next business day, which may add an extra day to the delivery estimate.
Order handling time: 1–2 business days (Monday–Friday). Once your order has been processed, it will be shipped via one of our trusted carriers.
Transit time: 6–12 business days (Monday–Friday).
Estimated total delivery time: 7–14 business days.
| Destination | Handling | Transit | Total |
|---|---|---|---|
| United States | 1–2 business days | 6–12 business days | 7–14 business days |
| United Kingdom | 1–2 business days | 6–12 business days | 7–14 business days |
| Canada | 1–2 business days | 6–12 business days | 7–14 business days |
| Australia | 1–2 business days | 6–12 business days | 7–14 business days |
Order Tracking
All orders include tracking. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Shipping Carriers
Depending on the destination and fulfilment warehouse, orders may be delivered by carriers including USPS, Australia Post, Royal Mail, Canada Post, or their local delivery partners. The carrier used will depend on your delivery location.
Shipping Delays
While we make every effort to deliver your order within the estimated timeframe, delays can occasionally occur due to weather conditions, customs processing, carrier delays, or high shipping volumes. If your order has not arrived within the estimated delivery window, please contact us immediately and our team will assist you.
Delivery Issues
If you experience any issues with your delivery, such as delays, missing, or lost packages, please contact our customer service team as soon as possible. We’re here to assist you and work with you to ensure your order reaches you safely and as promptly as possible.
Contact Information
Store Name: Sofitte
Email: hello@sofitte.com
Contact form: Click Here
Address: 18 Fern St, Surfers Paradise QLD 4217, Australia
Customer Service Hours: Monday–Friday: 9:00 AM–5:00 PM (AEST) / Saturday & Sunday: Closed
Response Time: Our customer service will respond within 24 hours on business days.