At Sofitte, we're committed to providing a secure, simple, and transparent payment experience.
1. Accepted Payment Methods
We accept the following payment methods at checkout:
Credit & Debit Cards: Visa, Mastercard, American Express, UnionPay
Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal
The payment methods available at checkout may vary depending on your location and device.
2. When Payment Is Collected
Payment is charged in full at the time your order is placed.
Orders will only be processed once payment has been successfully authorised. If your payment cannot be processed or is declined, your order will not be confirmed.
3. Currency
Prices are displayed in the currency corresponding to your selected shipping destination whenever possible:
- United States: USD ($)
- United Kingdom: GBP (£)
- Canada: CAD ($)
- Australia: AUD ($)
The final currency displayed at checkout is based on your selected shipping country.
4. Secure Payments
Your security is important to us.
All transactions are processed through secure, SSL-encrypted, PCI DSS-compliant payment providers. Sofitte does not store your credit card or payment details. All payment information is securely processed by our trusted payment partners.
5. Pricing
Prices displayed on sofitte.com are subject to change without prior notice.
Promotional offers, discounts, and coupon codes are valid only during the advertised promotional period and cannot be applied to previous purchases.
6. Refunds
Refunds are processed in accordance with our Refund & Return Policy.
Approved refunds will be issued to the original payment method used for the purchase. If you believe you have been charged incorrectly, please contact us at hello@sofitte.com before initiating a chargeback or payment dispute. We'll do our best to resolve the issue as quickly as possible.
7. Fraud Prevention
To protect our customers, Sofitte reserves the right to decline, cancel, or place a hold on any order that appears to involve fraudulent activity or the unauthorised use of payment credentials.
In some cases, we may request additional verification before processing an order.
8. Contact Information
Store Name: Sofitte
Email: hello@sofitte.com
Contact form: Click Here
Customer Service Hours: Monday–Friday: 9:00 AM–5:00 PM (AEST) / Saturday & Sunday: Closed
We respond to all enquiries within 24 business hours during our business hours.